Muhyideen Akanni

Transformed an internal CRM into BFREE SaaS, a scalable modular solution, significantly enhancing system functionality and operational efficiency.

Architected and deployed a microservices infrastructure, decentralizing core product features like Workflow Automation and Communication Services, optimizing system agility and integration capabilities.

Engineered a high-performance Upload Service, scaling bulk upload capacity from 20K to 1 million records through batch processing, enhancing system scalability and data ingestion efficiency.

Integrated AI-powered analytics to suggest Promise-to-Pay (PTP) amounts and recommend engagement strategies, increasing monthly debt recoveries from ₦100-150 million to an average of ₦600 million.

Spearheaded the implementation of Agile methodologies, boosting team productivity and reducing project turnaround time by 40%.

Designed robust API integration strategies, ensuring seamless connectivity between Fez Delivery's ecosystem and external platforms.

Spearheaded Minimum Viable Product (MVP) development, facilitating rapid testing and iterative product enhancements based on user feedback.

Consulted on and launched critical initiatives including Fez Smart Lockers, a scalable Franchise System, and a B2B Platform revamp, enhancing logistics and delivery solutions.

Optimized operational automation tools, leading to a 15% increase in fulfillment speed and enhanced internal workflows.

Delivered impactful stakeholder presentations, effectively communicating product vision, progress, and key outcomes.

Conceptualized and launched an internal CRM tool for loan recovery, boosting customer engagement and improving recovery rates by 60.5%.

Expanded the customer base from 12,000 to 600,000 active users by enhancing CRM and optimizing product offerings.

Developed an automated multichannel message campaign system, integrating SMS, email, and chat for enhanced customer outreach.

Built a B2B Partner Portal, streamlining partner onboarding, customer management, analytics, and reporting processes.

Authored and executed comprehensive Market Requirements Documents (MRDs) and Product Requirements Documents (PRDs), prioritizing features based on strategic impact and technical feasibility.

Spearheaded retention initiatives, reducing customer churn by 30% through proactive engagement and follow-ups.

Recruited, trained, and managed a high-performing telesales team, enhancing sales and customer engagement capabilities.

Developed and optimized sales scripts and call guides, improving customer interactions and conversion rates.

Implemented and monitored sales strategies, analyzing performance metrics to refine processes and boost efficiency.

Prepared and presented data-driven sales reports, informing strategic decision-making.

Managed and led a telesales and customer support team, driving customer acquisition and increasing transaction volumes.

Trained and mentored over 100 telesales personnel, enhancing proficiency in customer engagement, sales strategies, and third-party banking assistance.

Developed and implemented strategies to optimize customer interactions via phone and social media, enhancing engagement and onboarding efficiency.

Analyzed daily sales reports and customer interactions, identifying opportunities for service improvements and revenue growth.

Provided personalized coaching and mentorship, maximizing team performance and fostering a collaborative culture.

Engaged in customer support and sales, marketing products to new and existing agents via calls and social media.

Resolved customer complaints across calls and social media, enhancing satisfaction and retention.

Delivered compelling product presentations, persuading customers to adopt new offerings.

Maintained detailed records of customer interactions, transactions, and feedback for performance tracking.

Analyzed daily sales reports, ensuring consistent achievement of KPI targets.

Ensured clear communication of policies and procedures through effective interaction with parents and staff.

Managed the school's social media presence, including content creation and monthly performance dashboards.

Operated the POS system, managing school-related purchases and transactions efficiently.

Handled daily inbound calls, addressing parent inquiries and effectively resolving issues.

Coordinated parent follow-ups, providing timely updates on school events and schedules.

Delivered engaging lectures, seminars, and tutorials to first-year students.

Designed and developed comprehensive courses and teaching materials.

Implemented new teaching methodologies, integrating research advancements into curriculum.

Assessed student coursework and managed examination processes.

Prepared and submitted bids for departmental research funding.